We ship to both Canada and the USA. As my suppliers are all overseas, please plan ahead and allow 15-26 days for your items to arrive. In most cases, they arrive earlier, but transport times, border control etc. can lead to delays. If you have not received your item by 30 days, please contact us.
IS SHIPPING FREE?
Shipping is free in Canada and the USA on all items - No minimums!
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Please allow an estimated 15-26 days for your order to arrive to Canada and the USA (varies from product to product).
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
If an order gets stuck at customs and arrives past the 30 days, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. We will either give you a full refund or send you a replacement item. Please see our refund and return policy for more details.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
********The prices displayed on our site are tax-free in Canada and the USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.